Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS303 Mapping and Delivery Guide
Care for computer hardware

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS303 - Care for computer hardware
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage the maintenance and location of hardware.It applies to frontline technical support individuals who work under a level of supervision but have some responsibility to maintain organisational hardware.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

computer hardware, software and diagnostic tools

warranty records and reports

maintenance schedules

vendor documentation

safe work practices.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish safe work practices
  • Determine, record and apply relevant legal requirements and work health and safety (WHS) standards to the installation and maintenance of computer hardware
  • Determine, record and apply requirements specified by hardware manufacturers
  • Determine, record and apply safe work practices, taking into account legal and manufacturer requirements
       
Element: Establish location requirements for hardware and peripherals
  • Determine and apply suitable environmental conditions for hardware and peripherals
  • Determine and apply system protection devices where appropriate
  • Determine and apply requirements when moving hardware
  • Determine and apply suitable storage principles for hardware and associated peripherals and media
       
Element: Establish maintenance practices
  • Determine maintenance requirements specified by the equipment manufacturer
  • Produce maintenance schedules
  • Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading associated software
  • Determine whether unserviceable components are replaceable through warranty, replacement or upgrade
  • Perform diagnostic functions using the operating system and third party diagnostic tools
       
Element: Determine appropriate hardware quality standards
  • Consider and apply business requirements in respect of hardware matters
  • Determine and apply quality standards to the selection of appropriate hardware and associated peripherals
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish safe work practices

1.1 Determine, record and apply relevant legal requirements and work health and safety (WHS) standards to the installation and maintenance of computer hardware

1.2 Determine, record and apply requirements specified by hardware manufacturers

1.3 Determine, record and apply safe work practices, taking into account legal and manufacturer requirements

2. Establish location requirements for hardware and peripherals

2.1 Determine and apply suitable environmental conditions for hardware and peripherals

2.2 Determine and apply system protection devices where appropriate

2.3 Determine and apply requirements when moving hardware

2.4 Determine and apply suitable storage principles for hardware and associated peripherals and media

3. Establish maintenance practices

3.1 Determine maintenance requirements specified by the equipment manufacturer

3.2 Produce maintenance schedules

3.3 Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading associated software

3.4 Determine whether unserviceable components are replaceable through warranty, replacement or upgrade

3.5 Perform diagnostic functions using the operating system and third party diagnostic tools

4. Determine appropriate hardware quality standards

4.1 Consider and apply business requirements in respect of hardware matters

4.2 Determine and apply quality standards to the selection of appropriate hardware and associated peripherals

Evidence of the ability to:

perform diagnostic functions by replacing components, reloading software and using operating system and other diagnostic tools

establish location requirements for system hardware and associated peripheral devices

follow safe work practices

determine maintenance requirements and establish maintenance schedule

apply appropriate quality standards to computer hardware and peripherals.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the range of quality levels in current common hardware

describe the importance of maintenance

describe workplace health and safety principles specific to working with mains-powered equipment

identify and describe the potential environmental effects of common types of hardware

identify common security issues that impact on computer hardware

identify the software related to hardware operations

identify common system hardware and associated peripherals functions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish safe work practices

1.1 Determine, record and apply relevant legal requirements and work health and safety (WHS) standards to the installation and maintenance of computer hardware

1.2 Determine, record and apply requirements specified by hardware manufacturers

1.3 Determine, record and apply safe work practices, taking into account legal and manufacturer requirements

2. Establish location requirements for hardware and peripherals

2.1 Determine and apply suitable environmental conditions for hardware and peripherals

2.2 Determine and apply system protection devices where appropriate

2.3 Determine and apply requirements when moving hardware

2.4 Determine and apply suitable storage principles for hardware and associated peripherals and media

3. Establish maintenance practices

3.1 Determine maintenance requirements specified by the equipment manufacturer

3.2 Produce maintenance schedules

3.3 Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading associated software

3.4 Determine whether unserviceable components are replaceable through warranty, replacement or upgrade

3.5 Perform diagnostic functions using the operating system and third party diagnostic tools

4. Determine appropriate hardware quality standards

4.1 Consider and apply business requirements in respect of hardware matters

4.2 Determine and apply quality standards to the selection of appropriate hardware and associated peripherals

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine, record and apply relevant legal requirements and work health and safety (WHS) standards to the installation and maintenance of computer hardware 
Determine, record and apply requirements specified by hardware manufacturers 
Determine, record and apply safe work practices, taking into account legal and manufacturer requirements 
Determine and apply suitable environmental conditions for hardware and peripherals 
Determine and apply system protection devices where appropriate 
Determine and apply requirements when moving hardware 
Determine and apply suitable storage principles for hardware and associated peripherals and media 
Determine maintenance requirements specified by the equipment manufacturer 
Produce maintenance schedules 
Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading associated software 
Determine whether unserviceable components are replaceable through warranty, replacement or upgrade 
Perform diagnostic functions using the operating system and third party diagnostic tools 
Consider and apply business requirements in respect of hardware matters 
Determine and apply quality standards to the selection of appropriate hardware and associated peripherals 

Forms

Assessment Cover Sheet

ICTSAS303 - Care for computer hardware
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS303 - Care for computer hardware

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: